A Move Back to BT & Maintenance

Christy UK Ltd
Christy UK, a national towel manufacturer and high-street retailer with many sites throughout the UK had a high call volume and spend. As an NTL customer they were unable to take advantage of any call routing and subsequent savings on these costs.

Whilst they were keen to cut their expenditure, they were also concerned about the potential upheaval and cost implications of a move back to BT. After careful planning and discussions with BT, their Least Cost Telecom Account Manager managed to move them back to BT without incurring charges and with no disruption to the business. In financial terms, they benefited from a saving of over £3k. Once the committed call spend was met they were able to take advantage of the further savings LCT had to offer and they are now saving 60% in comparison to their original spend with NTL. Low cost business calls really made the difference. An ongoing relationship has developed, with Christy’s regularly receiving free advice on their infrastructure and assistance in liaising with BT regarding new shop openings and subsequent line installations. Least Cost Telecom has become a trusted partner and has also recently taken over all Christy’s telecom maintenance.

Saving Money

Citizens Advice Bureau
After budget cuts, the Citizens Advice Bureau was looking for ways to save money on the running costs of their two busy Liverpool offices. As an existing Telewest Centrex customer they were unable to consider call routing until Least Cost Telecom engineered a free move back to BT for them, saving them £1,500. After the committed call spend period they are now making cheap phone calls and saving in the region of 35% on calls.

Saving Money – Regular Reviews

Connections Employment Agency
This large national employment agency has three sites in the Manchester area and had been using a reseller to manage their telecoms expenditure for some time. However, due to poor account management, tariffs had not been reviewed for several years and savings were not being maximized. Initially the company was reluctant to consider a move as they were tied in to their existing supplier, but after detailed talks with Least Cost Telecom about low cost calls, realized the potential savings that could be made. When the contract term was up, they transferred to Least Cost Telecom and through regular reviews have taken full advantage of the reduced costs offered.

Multi-site move - ISDN, broadband, VoIP & new system

Comfy Quilts Ltd
Comfy Quilts is a large bedding manufacturer with sites in the UK and Europe who were considering a multi-site move that included ISDN, broadband, Voice over IP, a new system and all call traffic. Their busy IT department was looking for a new provider who was capable of the seamless handling of all these telecoms needs for both the move and future business including company acquisitions and mergers. Having spoken with several companies, they felt it was Least Cost Telecom that not only had the technical capabilities but also the account handling experience to become their partner. After a successful move and new system installation, Least Cost Telecom regularly provides advice and solutions to ongoing in-house developments.

BT tied-in commitment too big

Bennet Verby Accountants
Bennett Verby are one of the North West’s largest accountancy firms. Unfortunately they found themselves in the position where a mis-sold BT commitment contract had them tied in and were facing a bill of £2,500. With seemingly no way out of this, Least Cost Telecom took over liaison with BT and managed to secure their release from the contract with no further charges. Not only did they save the forecast £2,500 but by then transferring calls to Least Cost Telecom they were able to enjoy further cost savings on their ongoing telecoms expenditure. Now they benefit from low cost phone calls and smaller bills.

Minimum call spend BT

The Fact Centre - Liverpool
This tourist attraction in Liverpool has an average monthly call spend and was looking to cut costs where possible. Although they considered themselves happy with their existing provider, to whom they were tied in, once they realized the potential savings they could make by being able to make cheap phone calls they decided to make a change. Now with all call traffic and spend handled by Least Cost Telecom their call costs have dropped by over 30%. They are so happy with the savings and service they have received they are now reviewing their broadband and system maintenance contracts with a view to changing these over to Least Cost Telecom also.

Mitchells Of Lancaster
Mitchells of Lancaster are an award-winning family run business, comprising of 7 hotels and 55 public houses within the Lancaster and Cumbria area.

Their previous provider had become complacent and the overall support, with the constant change of account manager, had gradually dropped off with no real point of contact. Over the 3 years with this company, there had been only one tariff review meaning that Mitchells were paying far more than they should have been for all of their telecommunication requirements.

With constant expansion, they required a company who was able to service all of their needs to incorporate calls, line rentals and broadband. Moving across to Least Cost Telecom was a seamless affair with no disruption or change to any of the existing services.
We were able to not only save Mitchells over 30% on their calls and lines, but were able to offer them double the bandwidth on their broadband for no more than they had been paying. With one main point of contact, we work closely with Mitchells ensuring enquiries are dealt with quickly and efficiently thus offering the peace of mind and reassurance an organization of this caliber warrants.

As a result of the excellent service received, Mitchells have passed a complete list of their suppliers to Least Cost Telecom, incorporating breweries and other national companies, with their full backing and endorsement so that they too can take full advantage of what the team here have to offer.