 |
| Q |
How do I make a call
and how soon can I start using the service? |
| A |
You will be able to start
saving money within a few hours of completing a service
agreement. For the first 2 weeks this will be by prefixing
your calls with a 4-digit carrier code, thereafter it
will be done automatically for you via the local exchange,
this is known as CPS. (Carrier pre-selection) |
| |
|
| Q |
Are there any other
charges? |
| A
|
No, there are no monthly subscription,
registration or administration charges to pay. You only
pay for each second of every call nothing more & nothing
less. |
| |
|
| Q |
Do I still pay BT
line rental charges? |
| A |
Yes you do, however as long
as you are not tied into any BT contract, you can also
incorporate your line rental with Least Cost Telecom saving
between 12-17% on your business or personal phone bill. |
| |
|
| Q |
Am I tied into any
long-term contracts? |
| A |
No, all we request is a 30-day
cancellation notice. |
| |
|
| Q |
Would I be able to
take advantage of cost savings if I’m a cable customer
with no BT lines? |
| A |
Initially no, however on the
basis you wish to become an Least Cost Telecom customer,
and are happy to sign a service agreement we will arrange
to have the equivalent lines installed Free of Charge.
After a small commitment spend with BT of £250 (approx),
you can then re-route your calls over our networks. All
the hard work will be done for you so all you’ll
have to do is sit back and enjoy the savings while making
cheap phone calls. |
| |
|
| Q |
What payment methods
are available? |
| A |
Direct Debit is the only option
available, as this keeps buying power high and your rates
low. |
| |
|
| Q |
When do I receive
my bill? |
| A |
With the billing period running
from the first to the last day of the month, you should
expect to receive your invoice by email or post if preferred
within 7 days of the month end with your payment being
collected approximately 2 weeks later. |
| |
|
| Q |
What other areas of
support does Least Cost Telecom offer and are there any
charges? |
| A |
We offer a totally unbiased
consultancy service, we will guide and advise customers
how to get the most out of their current communication
platform. In addition to this, as a customer any faults
or any ordering of new lines with BT can also be channeled
through ourselves saving you time, hassle and money. Unlike
most other companies these services are completely FREE
to Least Cost Telecom customers, we are here to help and
make life easier for you. |
| Q |
Which Broadband Product Is Right For Me?
|
| A |
24 MAX PLUS allows 24/7 access to the internet without any limits
on the amount of surfing, e-mailing, downloading or
uploading that you do, and all for an unbelievably low
cost. You will also get super fast download speeds of
up to 24Mg, an upload speed of 2.5Mg and
one FREE static I.P. Connection charge is a one
off £60 and with that, you are live and running in 7
Days and
there are no contractual tie-ins (after a 3 month minimum
term). All we request is a 4 week cancellation notice……that’s
it!
The cost, just £50 per month.
24 MAX is exactly the same as the PLUS, except the upload speed is reduced to 1.3Mg and YES, you will still receive the same SuperFast download speeds of up to 24 Mg.
The Cost, just £40 per month |
| |
|
| Q |
What Do I Need To Do To Get Switched On To 24Mg?
|
| A |
You need a BT phone line, obviously, and you need to live in an area where the BT exchange has been enabled (there are currently over 600 and that’s increasing every single week). In addition, you will be required to complete a service agreement and direct debit mandate and……..thats it. Within 7 Days you will be up and running.
|
| |
|
| Q |
Will I Really Get 24Mg?
|
| A |
The actual bandwidth received is based on the following factors; the length of the wire that connects your business premises with the BT exchange, the quality of the copper and environmental issues ie electrical interference and bad weather, along with the distance you are located from the exchange. If your line is 2 Kms long than you can typically expect to receive a minimum 15 Mg. From there on in, the further you are away, the more your bandwidth will decrease, however as a rule of thumb, anyone currently using an 8Mg MAX service, will double their current download speed.
Whilst bandwidths aren’t guaranteed, we do offer the highest bandwidth currently available in the UK market using ADSL 2.
|
| |
|
| Q |
How Are Least Cost Telecom Able To Offer 24Mg SuperFast Broadband?
|
| A |
We provide the service through a process called, “Local Loop Unbundling” (LLU – For Short). This means that we rent space in BT exchanges, buy our own equipment, create our own backhaul network and connect BT’s copper “last mile” to your premises. Our service is therefore only available if your current premises are connected to a BT exchange in which we’ve “unbundled” (i.e. Put in our own equipment)
|
| |
|
| Q |
How Do I Migrate To Least Cost Telecom?
|
| A |
All you need to do is contact your existing broadband provider and obtain your MAC Code (Migration Authorisation Code). They you simply call 0870 751 32 92 or e-mail sales@leastcosttelecom.co.uk with the details and leave the rest to us…….its that easy.
You will be sent the new Username & Password before the changeover date, thus giving you everything you need to update your router accordinlgly.
|
| |
|
| Q |
How soon After I’ve Signed Up For 24Mg SuperFast Broadband Will I Be Able To Use The Service?
|
| A |
It will be 1 week from receipt of an order
|
| |
|
| Q |
How & When Will I Be Billed For The Service?
|
| A |
You are invoiced monthly in advance with Direct Debit being our preferred method of collection. This is normally on or around the 24th of the month with all invoices either e-mailed to you as the norm, or alternatively they can be posted if you prefer.
|
| |
|
| Q |
How Long Is The Contract?
|
| A |
There are NO contractual tie-ins, just a 4
week cancellation notice. |
| |
|
| Q |
Is The Service Truly Unlimited?
|
| A |
YES. There are absolutely no download limits whatsoever on either variant. You decide which one best suits your needs.
|
| |
|
| Q |
Can I Get Several Static IP Address’s?
|
| A |
Yes, you can purchase additional static IP’s in blocks of 4 for an additional £5 per month up to a maximum of 16.
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